Adding a link is optional. You can use any link to a video that is publicly available. For example, from your YouTube, Vimeo or social media account. And you can also consider alternative storage options, such as Dropbox and Google Drive, so long as access is set to 'Anyone with the link'. Please double-check that the link works, so that it appears on your listing for other M8share users to view.
If you want to cancel a confirmed booking, the rules around refunds will depend on the reason and timing of your cancellation. see here Cancellation policy
To create a listing, you’ll need to fill out a few key details about the space and what it can be used for
You need to upload a few up-to-date photos and write a short description of your space. You’ll also be asked by Public transportation for your space.
Top tips for writing your description:
We ask for the address of your space so we can put it on our map and help potential users find your listing. Once you are happy with your listing, you can publish it yourself, and it will be live and bookable immediately.
Good photos of your space can make all the difference. In order to better your chances of getting your space booked, we’ve got some top tips on how to take good photos for your listing:
When listing your space, you’ll need to set your earnings. This essentially means that you get to choose how much you earn from your space.
For parking spaces, your listing will have both hourly earnings and monthly earnings.
You can edit your listing and its availability through your account, simply log in and head to your dashboard, there you will find all of the spaces you have listed with M8share. Then click on the Edit icon, which will take you to the listing where you will be able to find all the relevant sections that you can update such as price, description, and more.
When you create your listing, you can set exactly how much you’d like to earn from your space. We then calculate the total price that the Guest will pay by adding our Service Fees to your earnings.
The Service Fees consist of two parts:
The Host Commission is set to 5% (incl. VAT) of the Price charged by the Host for use of the Storage / Parking Space.
The Guest Commission is set to 15% (incl. VAT) of the Fee for Monthly Rolling Bookings and 20% (incl. VAT) of the Fee for Hourly Bookings.
The Payment Manager will process payments to both the Host and to the Company.
These Service Fees help us provide customer support and a legal framework for our bookings and much more.
You can manage your listing from within your listing dashboard.
If you cannot find your booking under the Bookings tab of your dashboard, you may have logged in with the wrong email address. We would recommend that you try and log out and attempt to log in again using the same email address that received the booking notification. If you cannot remember which email address it was, please do contact us via email on info@m8share.com and provide:
Once your listing is live, Guests will be able to message you with questions about the space. You’ll be notified every time you get an inquiry, so keep an eye on your emails.
For parking bookings, you should provide a minimum of one month’s notice for any rental changes you wish to make to the rental agreement.
For storage, you should provide a minimum of two months’ notice to make any rental changes.
By giving notice to Guests of rental changes, they will then have sufficient opportunity to make a decision about whether they wish to terminate their booking by the end of the notice period if they cannot afford the rental adjustment.
If a key or parking permit goes missing, let us know. For more information please read our terms and condition here Terms and conditions
Hosts should be able to give instructions on when and how to exchange keys.
Renting out your entire space is encouraged, you can list your space and rent out different sections to different people.
We will attempt to contact the Guest to get them to remove their items as soon as possible. If the Guest doesn't remove their Stored Goods within the notice period specified, clause 12.2 will apply of our terms and conditions. Read about it here Terms and Conditions
If there’s a car parked incorrectly in your space, you should first check that the car parked is the one registered by the Guest in your booking dashboard. If it does belong to the Guest, contact them directly to notify them and ask them to move the vehicle.
Yes! Signing up and advertising your space on M8share is completely free.
Our payment provider Stripe might need you to verify your bank account before they can set up your Space Owner payouts. To do this, you might be asked for additional documents such as proof of address.
This is just an additional verification step to confirm your identity or business credentials, and it ensures that Stripe is compliant with KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
Verifying your bank account:
A Guest may cancel a Confirmed Booking at any point up to 24 hours before the Start Date and Time by contacting M8share.
If a Host cancels a Confirmed Booking, the Guest will receive a full refund of any payments made prior to the cancellation.
If so directed by the Guest, M8share will use our reasonable efforts to find and book an alternative Storage / Parking Space that is a reasonable match to the Guest's requirements. As part of our commitment to world-class customer service, we aim to minimise last-minute cancellations as they can be expensive and stressful for the Guest. We monitor the cancellation reasons provided by Hosts and may, at our discretion, suspend or close the User accounts of Hosts that cancel Confirmed Bookings without a valid reason. Valid reasons for cancelling include, but are not limited to, instances when:
The Host has lost access to the Storage / Parking Space after a booking is confirmed;
The Storage / Parking Space has suffered damage that makes it unsuitable for use by the Guest;
The Guest is found to be in breach of the M8share Terms and Conditions;
The Host is unable to proceed with the Booking due to injury, illness or death; or
The Host is unable to proceed due to exceptional circumstances outside of their control, such as government-mandated obligations (e.g. jury duty, travel restrictions), natural disasters, etc.
Serving Notice: If the Host wishes to terminate a Monthly Rolling Booking after the Start Date, they will need to provide at least one (1) calendar month's written notice to M8share and the Guest for a parking space Booking and at least two (2) calendar months' written notice for a storage space Booking.
